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Four ways to stay happy with your software vendor, for now

January 25, 2016 |

My phone rang from across the room. I caught it right before it sent Carrie, one of my clients, to voicemail. “Hey, Ron — do you know a good fundraising system that actually returns calls? I’m sick of mine.”

I get … Read More

What can the arts learn from Spotify’s paid subscribers?

November 4, 2015 |

Streaming-music service Spotify currently has more than 75 million active users and 20 million paid subscribers, and I’m one of those subscribers. The service is doing a lot of stuff right. I love it. It allows me to keep my own playlists with … Read More